FAQs

• • Enhanced service and access to scheduling as part of a more intimate patient panel

  • A dedicated team who has the time and caring to get to know you and to understand what's important to you.

  • Annual preventive care and screenings

  • Chronic disease diagnosis and management

  • Individualized treatment plans

  • Access to JoiViva Patient Portal

  • Flexible appointment methods to meet your needs -- with an option for extended appointments with our Premium membership. 

  • For more information about the distinction between our Core and Premium Membership levels, see our Membership page

• • Yes!  We want to be flexible to best meet your needs.  

  • We offer visits in person, via televideo, over phone call, or via messaging in our portal. 

No, we do not require advance notice to cancel your services.  We hate to say good-bye, but if you must, then you can cancel at any time, for any reason..

For pre-paid memberships, you will be refunded for the pro-rated amount, effective end of the current month. 

Should you change your mind, we welcome you back, space permitting.  

We hope you never again need to visit an Urgent Care or Emergency Room just because your primary care team didn't have appointments to see you in the clinic.   That's the real game changer with our smaller patient panels, no more waiting months for an appointment.

However, sometimes the medical situation means you need a level of care that simply can't be provided in the clinic without jeopardizing your health and safety.  In those cases, we'll help you decide where you can best receive care, and we will see you here after you transition back home to help with all your next steps.